Returns
Returns Policy
Returns requested within 30 days of delivery are eligible for a refund on the original payment method, and requests after 30 days are eligible for store credit only. Please make sure the product you’re returning is unused, unwound and in the original packaging, we do not accept returns on wound, unlabeled yarn or final sale, limited edition items. Eligible returns of items purchased as part of a 'Buy X Get Y' promotion will result in a refund reflecting the adjusted purchase price based on the remaining items kept.
To return an item please visit https://knit-collage.
Beyond the 30 day return window, domestic orders that meet the above conditions are eligible for a store credit only. The same guidelines and fee for a return apply. Please send us an email at hello@knitcollage.com to initiate a return past the 30 day window.
Thank you!
Steps to make a return:
1. To start the return of your item please visit https://knit-collage.
2. Please make sure the product you’re returning is unused, unwound and in the original packaging.
3. Affix the prepaid return label to the original packaging and drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.
4. A flat fee of $5.95 will be deducted from the refund amount for all returns.
5. You will receive an email once your return has been processed. Our usual timeline for processing returns is between 7-10 days from when they arrive at the warehouse.
6. Final Sale and/or limited edition items may not be returned.
International Returns:
International returns delivered back to us for refusal to pay duties/tax are not eligible for a refund. It is highly encouraged for all international customers to select to pre-pay duty and tax along with shipping when checking out online (DDP). If you choose to pay only shipping cost during checkout (DDU), you are agreeing to pay whatever duty and tax you are assessed when the shipment reaches your home country in order to receive your package. Duty and tax fees are often higher when the package arrives in your home country than what is quoted on our website, however if you pre-pay on our site during checkout, you will not need to pay more. Knit Collage is not responsible for any duty and tax quotes, misclassifications or fees.
For international returns, all of the same conditions above apply:
- The return must be made within 30 days of the original purchase for a refund
- The product must be unused, unwound and in the original packaging
- Returns/Refunds do not apply to Final Sale and/or limited edition items
For international returns, return shipping and associated duties and/or taxes must be paid by the customer. To initiate your international return prior to sending your package to us in the mail, please contact hello@knitcollage.com. Any packages sent to us without prior confirmation will not be eligible for a return.
EU Returns
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://knit-collage.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.