Returns Policy

Returns requested within 30 days of delivery are eligible for a refund on the original payment method, and requests after 30 days are eligible for store credit only. Please make sure the product you’re returning is unused, unwound and in the original packaging, we do not accept returns on wound, unlabeled yarn or final sale, limited edition items.

To return an item please visit https://knit-collage.loopreturns.com/#/ and complete the return request form. You’ll need your order number or the email address that you used to place your order. Once the return is received and inspected, your refund will be processed and a credit will be applied to your credit card or original method of payment minus a $5.95 flat fee. If you need any further assistance, please contact hello@knitcollage.com.

Beyond the 30 day return window, domestic orders that meet the above conditions are eligible for a store credit only. The same guidelines and fee for a return apply. Please send us an email at hello@knitcollage.com to initiate a return past the 30 day window. 

Thank you!

Steps to make a return:

1. To start the return of your item please visit https://knit-collage.loopreturns.com/#/ and complete the return request form.
2. Please make sure the product you’re returning is unused, unwound and in the original packaging. 
3. Affix the prepaid return label to the original packaging and drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.
4. A flat fee of $5.95 will be deducted from the refund amount for all returns.
5. You will receive an email once your return has been processed. Our usual timeline for processing returns is between 7-10 days from when they arrive at the warehouse.
6. Final Sale and/or limited edition items may not be returned.

 

International Returns:

International returns delivered back to us for refusal to pay duties/tax are not eligible for a refund. It is highly encouraged for all international customers to select to pre-pay duty and tax along with shipping when checking out online (DDP). If you choose to pay only shipping cost during checkout (DDU), you are agreeing to pay whatever duty and tax you are assessed when the shipment reaches your home country in order to receive your package. Duty and tax fees are often higher when the package arrives in your home country than what is quoted on our website, however if you pre-pay on our site during checkout, you will not need to pay more. Knit Collage is not responsible for any duty and tax quotes, misclassifications or fees. 

For international returns, all of the same conditions above apply: 

1. The return must be made within 30 days of the original purchase for a refund
2. The product must be unused, unwound and in the original packaging
3. Returns/Refunds do not apply to Final Sale and/or limited edition items

For international returns, return shipping and associated duties and/or taxes must be paid by the customer. To initiate your international return prior to sending your package to us in the mail, please contact hello@knitcollage.com. Any packages sent to us without prior confirmation will not be eligible for a return.